My name is Tony Freed. I specialise in customer activation rates optimisation for SaaS products through customer research, onboarding and features adoption optimisation using techniques I've learned and developed over the last 13 years.
Don't hesitate to contact me. I'll be happy to chat!
How can I help
Customer Onboarding Audit
Quick and effective way to find potential leaks in your user onboarding funnel.
After only 2 days you'll get a full and comprehensive report (30-50 pages PDF) with all the issues that I've found (usually around 80-150).
Activation Rates Optimisation
Rather than outsourcing one of the most important parts of your growth team, do it in-house with the ongoing consulting and training of a customer activation specialist.
Workshops & Training
Learn all the skills your organisation needs in order to create engaging and inspiring customer onboarding funnels.
I provide multiple in-house interactive workshops and training sessions for startups.
Introduction to Mentor Behaviour Model
Over the past several years I've been looking at patterns to understand what is it about the products we prefer over others even when their competitors have more features or better pricing.
In this webinar I'm going to introduce you to the Mentor behaviour model.
Mentor Behaviour Model
Grow faster by reducing churn and improving retention using 4 element Mentor behaviour model.
Mentor Behaviour Model states that every interaction with every element of your product has to lead a customer to the point of success by motivating, guiding and reducing friction.