User Research

How to get churned users on the phone

How to get churned users on the phone

It’s hard to get churned users on the phone. They stopped using your product and not active for a while. They don’t respond to your emails. They don’t want to invest more time in you and don’t want to hear your sales pitch again. So, how to can we get churned customers on the phone? Read more in this post.

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My top 7 user interviews tips

My top 7 user interviews tips

Asking questions is easy. Gathering meaningful insights is not. In this post, I’m not going to tell you what questions you should be asking or not asking. I am going to share with you some high-level tips on how to run user interviews. The goal here is to understand the very fundamental idea of user interviews and provide you with enough knowledge to act on.

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